Exceptional Customer Service
Egencia’s Global Customer Service helps manage business travel challenges head on and ensures business travellers get to where they need to be easily and efficiently as possible.
Global Service Excellence
Egencia strives to deliver an exceptional experience for every client and traveller with every interaction. Egencia’s Global Customer Service is comprised of travel professionals who are uniformly-trained to ensure clients receive expert advice and excellent service regardless of location.
24/7 Accessibility
Egencia travel consultants are available 24/7 (via phone and email) to provide domestic and international travel planning, alter itineraries or offer prompt en route assistance to business travellers.
Experts in International Travel
Booking complex international travel can be overwhelming. Clients often turn to Egencia travel consultants to find the most efficient options available, both in terms of cost and time, and based on individual traveller preferences. Business travellers can focus on business and leave the trip logistics to us.
Extra Attention for International Bookings
International itineraries over a £1500 value booked by Egencia travel consultants are forwarded to our dedicated International Rate Desk. Our team identifies additional cost-saving opportunities by conducting a thorough analysis that considers alternative airlines, routes, availability, breaking fares and split ticketing for travellers.
Experts in Business Travel
Egencia's single, integrated technology platform delivers a better experience to the modern business traveler.
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Dedicated, Onsite, VIP Service
Egencia Global Customer Service delivers flexible support options tailored to the needs of your company.
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International Rate Desk
On average, Egencia International Rate Desk Consultants leverage more than a decade of experience in booking complex international itineraries.
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After-Hours Support
Whenever and wherever you need us, Egencia will be there, with 24/7 customer service available around the world.
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Global Incident Response Team
When extraordinary events impact travel patterns, Egencia’s Global Incident Response Team is there to deliver extra assistance to travellers on the road.
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Continuous training and coaching means up-to-date, expert service
Egencia Global Customer Service embraces a culture of continuous improvement, with on-going training and evaluation to ensure the highest standard of service.
